04-25-2023 09:34 AM
Hi all!
Not sure if I missed an update to the IM home page, but I logged in this morning to see that I had over 2,000 items not published, when that number has always sat at 99 for me. I didn't withdraw any publications, so I don't know why this number is so much higher now.
04-25-2023 09:44 AM
Here is a screenshot to show what I am talking about.
04-25-2023 10:52 AM
Hello @sbrewster I am still investigating this for you. We had a large backend change to some processes that could effect the accuracy of these numbers but I am not sure about this yet. I am checking with our engineering and product teams.
04-25-2023 10:56 AM
Thank you @CommunityJedi22 I appreciate all of your help
04-25-2023 11:22 AM
Hello @sbrewster I created a ticket with our Technical Support team and asked for escalation to engineering to more formally investigate this. The theory, not confirmed, is that the update we made this weekend could make these dashboard numbers more accurate do to improvements made and what you see today is where you are with these items. I will provide more details as made available.
@JustinW FYI
04-25-2023 11:26 AM
@CommunityJedi22 - to piggy-back on this, in my dashboard, I show discontinued items and linked EACH records in the "Not Published" bucket.
04-25-2023 11:28 AM
After taking a closer look at mine, that is exactly what I am seeing too.
04-25-2023 02:30 PM
Team, we are still taking a look here and will provide an update once we know more.
04-28-2023 12:40 PM
@CommunityJedi22 has there been anything resolved regarding this issue?
04-28-2023 01:13 PM
Hello. We are looking to have an update processed through next week, that will update the dashboard counts. Just to confirm that has no impact on item synchronization just the dashboard counts.