10-25-2022 09:48 AM
Hello,
We recently changed our name and updated the Brand Owner Name to match. But when we do a search some of our items still show the previous/old name for Information Provider Name. Is there a way to update this or is there another attribute that we should update?
10-25-2022 09:50 AM
Hello and welcome back. Can you give me a couple of GTINs with the old name and let me take a look? I have an idea...
10-25-2022 09:52 AM
00856235005019
00856235005392
10-28-2022 03:48 PM
@CommunityJedi22 any ideas?
10-28-2022 03:58 PM
So sorry I lost track on this one. Looking at GTIN 00856235005019, I se you have a Brand Owner Name of International Food Solutions, Inc. and a Manufacturer Name of Asian Food Solutions. Which of these is correct for you or are they both correct based on these attributes and their values?
10-28-2022 05:04 PM
Both are correct based on their attributes and values.
10-31-2022 08:17 AM
Hmmm, ok, so what was the old name that you changed from and where is that noted?
11-07-2022 11:10 AM
From the Dashboard, click on Published Items. The item list has a column titled Information Provider Name. Some of our items have the updated name and some have the previous name.
11-08-2022 09:14 AM
Hello, it's good to chat with you again. I tested a theory with your GTIN 00856235005392 which showed in the dashboard under your old name. I changed the Effective Date to today and Saved and when I did, the new name shows. It appears you can just modify each item to trigger the new name.
11-08-2022 12:22 PM
Thanks! Is there a quicker way to trigger the new name or do we have to go into each item?