Difference in withdrawing and deleting publications

[A_Flower]

Good afternoon,

Can someone please refresh my memory as to what the difference is between withdrawing publications and deleting publications?

Thanks!

A_Flower

[Maria]

Hello @Del , Welcome to the 1WorldSync Kroger Community! 

The Publication Delete is used to communicate the intention to permanently stop synchronization on an item hierarchy.  This could be for products that are discontinued, for example, but IT WILL NOT delete your GTIN, just the publication that was made to a specific retailer. 

More information about the Publication Delete and Publication Withdraw- How and Why to Withdraw or Delete Publications 

Please don’t hesitate to reach out with any additional questions!

[Maria]

Please don’t hesitate to reach out with any additional questions!

[nancyVigo · Accepted solution]

@Del, good morning!

In my experience, once I delete a publication, I'm just informing the customer that we no longer have this item available.  

To delete the item from 1 World Sync, you need to fill out a template (which you can request from them) and submit it.

This will completely delete the item in 1 World Sync.

I hope this helps!