Hello Cheryl. For a hierarchy that has a case and six eaches inside the case, it should look like this.
With your GTIN information filled in. The highest level is always going to be at the top, in this instance the case, followed by the lower levels. On the Case level Total Count of All Products would be the total number of eaches inside (12 for this example) and on every Each level, the Total Count of All Products would be 1 since this is the lowest level in the hierarchy.
Hello, @Cheryl1 . Please see the screen capture above from @JustinW :
and compare it to your hierarchy now:
The difference is you are linking the child items to each other by clicking the "+" on the child items. What we are advising is you remove all the links to the children real quick and re-add using only the "+" next to the Case GTIN every time.
Hi Cheryl. When you have the item to the point as you have in the last screenshot - Screenshot 2023-03-20 111337.png - you would need to add the GTIN information into the lines to the right of the numbers listed. So the first Each listed you would add the GTIN in the box to the right of the number of quantity 1 for the Mens Cargo Pant Grey SZ 28. Then the next Each line would be directly under with a quantity of 1 for the size 30.
@Cheryl1 you are seeing those error messages because the hierarchy setup is not correct yet. I see you unlinked everything in IM and have the Case only right now. Every time you add an Each to this hierarchy since they are all children of the Case, click only the "+" on the Case that I am showing below. Don't click the "+" on the Eaches. Click this one every time for this hierarchy.
