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Backlog of IM Transactions in Prod - 4.3.2023

JustinW
Moderator
Moderator

‎04-03-2023 12:34 PM

Hello.  We are seeing a backlog of transactions in Item Management today that is causing processing delays.  Our customers may see delays with transactions to IM when using the IM GUI, FUSE, or AS2.  We expect the backlog to resolve today and apologize for any inconvenience.  

Please post any questions you have below.

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4 Replies

kengb6
New Contributor

‎04-03-2023 04:18 PM

Most IM transactions sent from Data Sync Direct are processing.   However, no linking transactions have completed today.  Is this due to the backlog?

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JustinW
Moderator
Moderator
In response to kengb6

‎04-03-2023 04:50 PM

Hello and welcome to the Community. Yes, linking transactions will also be impacted by this backlog. We are making progress on working through these backlog transactions. 

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kengb6
New Contributor
In response to JustinW

‎04-04-2023 11:33 AM

Yesterday's LINKING activity finally completed.   However, we continue to see problems today when ADDING new items.  Is the backlog issue still not resolved?

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CommunityJedi22
Community Manager
Community Manager

‎04-04-2023 11:42 AM

Hello @kengb6 Your timing is good as I just saw an internal note that we have a very small backlog that should resolve in less than an hour right now.

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