654: platformTypeCode X2 is invalid

[KevinFellela]

Hi , does anyone know how to solve this Sync Exception report error?

 654: platformTypeCode X2 is invalid

Thanks

[CommunityJedi22]

Hello and thanks for reaching out via the community.  Can you advise to whom you are publishing when you publish this item?  Can you provide the example GTIN?

[KevinFellela]

Thanks, Its Gordon Food Service GTIN 0093901000002

[CommunityJedi22 · Accepted solution]

Hello and thank you for the details.  The GTIN you sent was actually the GLN for GFS so I found one with the error in IM.  I looked at GTIN GTIN 00812833001020 and confirmed the error you are seeing.  The issue here is you chose a value that is really used extremely rarely for 1 recipient, GS1 SA, so no other recipients recognize it as a valid value.  I recommend you choose one of the values below, republish and let me know if that resolves this for you.