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Manage Item Confirmations

RebeccaNichols
Contributor

‎09-19-2023 11:49 AM

There is a delay in status resets using Manage Confirmations. What's the is the issue and when it be resolved? We have been waiting for over an hour. Thanks!

Wakefern Food Corp Data Sync
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3 Replies

Montavio
Moderator
Moderator

‎09-19-2023 12:40 PM

Hi @RebeccaNichols! We appreciate you reaching out to the Community platform regarding this. There is currently a system backlog due to the amount of users and transactions in our systems at the moment. Though we do not have a precise time frame for the resolution, this issue is being investigated on our end.

We appreciate your patience as we work through this issue!

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RebeccaNichols
Contributor
In response to Montavio

‎09-19-2023 01:07 PM

Thanks for confirming. The backlog is still impacting this one reset. Please advise when it has been resolved. 

Wakefern Food Corp Data Sync
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CommunityJedi22
Community Manager
Community Manager

‎09-19-2023 02:10 PM

Hello @RebeccaNichols .  I discussed this with our Applications team who confirmed a backlog for AS2 transactions that would impact batch CICs.  If your CICs were triggered from the GUI (IM) they would process.  We are investigating to resolve the issue with batch transactions and its resulting backlog.

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