Error Message U.S. Foodservice Free Form Text

[nancyVigo]

Good morning team!

Please, see attached screen shot of an error message I have encountered with U.S. Foodservice that I not seen before and don't know how to address.

Your help in this matter is greatly appreciated!

[jcharles]

@nancyVigo 

Hi Nancy! Its good to see you again!

Please give me a little time to review this, I have not seen this either but we can search for an answer.

[nancyVigo]

@jcharles, thank you so much for the prompt response! 

[jcharles · Accepted solution]

I reviewed the U.S. Foodservice implementation guide and came across the highlighted note. Have you completed the Rationalization process, I am not sure what this is but would it help any?

[nancyVigo]

@jcharles, apparently this is something to do with Syndigo.  I do not have access to that website and I wonder if this error message is keeping our items from going through.

If needed, I will contact our sales representative to see if she can find out more information.

Thanks again!