You will receive a link to the product shipment form, either from your onboarding representative, your account team, or from Syndigo Support, but you can also access it yourself at any point using the following link: Product Shipment Instructions to Syndigo Facility
Once the form is open, it will likely have our Peoria, Illinois address up at the top. This is our primary photography studio; however, we do have several others across the country, so if you do receive a form with a different address on it, please use the address on the form that you received. If you have any issues or questions, please feel free to reach out to Syndigo support.
To fill out the form, you'll provide your company's name, a primary contact name, and email. This should be somebody who needs to be notified once the items are received and have begun processing, and then you'll indicate who you're sending these items in for. Typically, you will be sending in items on behalf of your own company, meaning that they will be posted in your own Syndigo platform account, so choose my company.
Beneath that, we have our shipment includes question, which includes the option of retail products, foodservice products, or both. In the case of Foodservice content it refers to typically bulk products that are sold to a distributor who then will sell the product to places like cafes, schools, or hospitals that make and sell food to consumers. While a retail product is typically an item that is sold to a retail grocery store that sells items directly to a consumer either in store or online.
Beneath that, you'll include the number of items in your shipment if any of them need to be refrigerated or frozen, and if so, the number of products that do need to be refrigerated or frozen. Typically foodservice items will not be on-hold so select No.
Ideally, you'll fill this form out after you have your shipping label, so you can provide your shipping tracking number and your estimated arrival date. However, you can fill this out prior to shipping your products if that is easier. Simply provide your best estimate for when the products will arrive, and you can leave the shipment tracking number field blank. You can also add any additional notes that you think might be relevant to your shipment, and then you'll indicate if the products need to be returned or not.
As a default we do not return products. However, if you do need to have your item returned, fill out the relevant return information on the product shipment form. Ensure you complete all fields so that your products can be returned without a delay.
You have two options for submitting your product details when filling out the product shipment form.
- For a small number of products up to 5, you can add the item directly to the form by filling out the item name, UPC code, the type of item, again, retail, foodservice, or both. If the item needs to be on hold or not, and then in the comments you can also indicate if an item needs to be refrigerated or frozen any additional relevant comments you think might be helpful, such as if an item is breakable.
- For a larger number of items (over 5) we recommend populating an excel file and uploading it. (Link: https://pages.syndigo.com/rs/539-CDH-942/images/Syndigo_PhysicalIntake.xlsx?version=0)
Once you have all of your item information added, you can click submit and this will send the form to our verification team who will then send you a relevant case number which you can use to add to your shipment if you have not yet sent your products.
