As you work to complete the QA process in IM to utilize the Kroger API, you could receive CIC responses letting you know areas that require your attention and correction per item. Here is one of the most common CICs and how to correct it in Item Management.
Product Images Error: Users encounter CIC messages for these issues most often for product images during this process:
- Exactly One Primary front-facing image is required.
- Only Product Images (Type of Information = Product Image) will be sent to Kroger.
- There are 6 total image spots available. The Primary image + 5 remaining images can be used to best highlight the Brand's product.
- Select Front, Back, Left, Right, Top, or Bottom angle for each image. Do not duplicate Image Facing.
How to Resolve: Work through the CIC error message(s) while referencing the Kroger Style Guide. Image requirements for the API are the same as VIP rules.
- Use each of the images facing only once.
- Approval just needs one main image.
- You will not be able to send more than 6 images to Kroger.
- The background can only be white or transparent
- Avoid marketing claims such as “best seller”, “number 1 recommended”, within imagery."
- If your product has more than 6 images, you can designate which ones you want to be sent to Kroger as the first 6. You can do so by using RDD attributes for Kroger for the intended images. Learn more about RDD for Kroger here.
For best practices, images should appear in the following order:
- Main image
- Back Alternate Image
- Additional Product Angel Alternate Images. These are only if needed to show product details or helpful information. We do not need to show these angles if they are not useful to the customer (example: top of a milk carton).
- Infographic Alternate Image.
- Lifestyle/Environmental Alternate Image
Be sure to review the Kroger Style Guide for preferences and best practices.
