on - edited on by
1WSCGomez
Please see the attached Kroger API Quick Sheet and post your questions below.
Hello @ekassin23, thank you for reaching out to our customer community. Welcome.
We can recommend checking the Sync Status or the Recipient Responses (CIC) reports in Item Management to gather more information about your publications, including for Kroger API.
For GTIN 10194284094705 for example, you have the following Review message:
| Additional Status Description And Details |
| 1. 2802 WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be populated. |
The issue is on the Case:
The 4 and 5 should be moved from the GTIN Pallet Ti and Hi into the Non GTIN Pallet Ti and Hi, please. This is because there is no Pallet level in your hierarchy, hence the NonGTIN information needs to be populated instead of the GTIN, please. For more details about this, please see the following article: TI / HI Validations.
Also, the Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity needs to be populated, please, and it should be the Non GTIN Ti times the Non GTIN Hi, so 20 in this case.
In 24 hours or less from publication you should also have a response from the Kroger QA team for the Kroger specific attributes for the submission. Thank you.
Hello @delgadtr1, thank you for utilizing the customer community. Welcome.
GTIN 10888849013002 received the IMF below in October 2025 in Product Introcution:
If a new IMF is necessary, the above IMF needs to be rejected by Kroger (if it has not been already), and the Kroger Item Submission Reason Code needs to be populated on the Case level of your hierarchy in Item Management, please. Alternatively, if Kroger is still using that IMF and if they intend to keep using it for the time being, no new IMF is required.
Withdrawing the publication to the Product Introduction Kroger GLN (0011110000019-The Kroger Company) is correct to avoid potential setup issues.Thank you.
Hello @MKokosoulis, welcome to the customer community. Thanks for reaching out.
That Review message was received from the The Kroger Company from GLN 0011110000019. When submitting items through the API, we can recommend to no longer have them published to the Product Introduction VIP GLN for publication issues to not arise because of the double submission.
The publication is, on the other hand, receiving a Reject response from the Certification Queue for Kroger API with the following message:
Once the rejection reasons are fixed, please Republish from the Publications - Manage Publications screen for the new information to be reviewed by the Kroger QA team. Thank you.
Thank you for the information. I updated per the instruction and republished. I am still receiving the following message:
Good morning,
I am receiving the following rejection- I have 'corrected' this issue several time per Kroger PDP standards and it still doesn't seem to flow?
1. So the way I'm reading this comment, is it saying the "Customer Facing Size" is the issue I'm having with not meeting the Kroger PDP Standards? Does that mean everything else with the item record is passing validation?
2. What exactly is the issue with the Customer Facing Size? Am I supposed to enter it as 4 fl oz (48) because it's a 48 count case? Am I supposed to put that on both the case and the each or just the each?
Please tell me what I need to do to get this through the Certification queue today?
Thank you for the information. This is what is showing on my end on the Manage Publications- it's showing a Failure-sending to subscriber. Does this mean I need to republish? Is there something I need to do on my end? I appreciate all of your help!
Hello @Angela_HSC and thank you for the follow-up.
On the Each level of your hierarchy - 00875252009862 - please remove the Kroger Product Introduction GLN from the Recipients field and add "ALL" instead:
This was preventing the item from flowing through as intended. While the Kroger QA team will still be able to access the information as they can use Item Management directly, it may cause issues later and not update on kroger.com as intended.
Thank you.
Good morning,
I corrected the item as stated previously, "On the Each level of your hierarchy - 00875252009862 - please remove the Kroger Product Introduction GLN from the Recipients field and add "ALL" instead:" and I'm still getting a failure to send. Depending on where I look such as Manage Publications
and the Sync Status Report, I have different error messages.
Is my item still being reviewed? Is there still something to be corrected and updated?
Thank you
It looks like some of our republished items worked but we corrected all the errors. Now we have a new one and I am not sure how to correct it.
- ErrorCode:null; Error:Attribute value is not a valid value. [@hierarchySubmissionAttributes.modelGtin]
- Your item has been processed for KROGER_API and sent back to you for review. Your item, identified by GTIN 20812659011054, FeedID 04e5e328-386c-4817-9bcc-3bbe591157b0 and FeedbackID 792fe2de-a19f-425b-9891-f3c9a45ce38b
Hello @SalesAdminST and thank you for utilizing the customer community. Welcome.
You are receiving the error because the Model GTIN error because an item should not be a model for itself, please. Here is the attribute definition:
The attribute should be used if a similarly priced and distributed item is already fully set up with and marked as Synchronized by Kroger, please. Otherwise, please leave the Model GTIN Exists as False and the Model GTIN field blank. Thank you.
