1WorldSync is experiencing an issue in Production and Pre-production IM and with Production AS2 messaging. Our technology teams are actively investigating these issues and looking to resolve them quickly. I will post updates here as they are available.
Hello. Our technology teams identified the issue that is impacting login access to IM and working to resolve it quickly and efficiently. We believe we are close and I will provide more details once complete.
We are getting this error message when trying to load images in DAM going through IM
ITEM50000 : I/O error on POST request for "https://dam-upload.1worldsync.com/pi/scan": Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe (Write failed); nested exception is javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe (Write failed)
As a supplier these issues or backlog of transactions are costly when trading partners have deadlines for publications. I opened a ticket yesterday SDU-409037 regarding the backlog issue/outage and understanding the root cause of the issue would certainly provide transparency.
Thank you, I completely understand and engaged our teams for further details. Your feedback is exactly what I escalated to our teams for further review and details.
I haven't received message on item adds GDSNITEMREGISTRYRESPONSE ADD is this just a message delay or it's really not registered yet, If not registered still in the backlog from yesterday?
Hello. I received feedback from our technology and security teams regarding the incident we encountered yesterday. The production outage was caused by a failure of all four Tiny Proxy servers at once. After a review of the logs, we saw the cause of the failure was attributed to the enablement of a platform on our end and its interactions with other tools. The ensuing traffic overloaded all the proxies at once and created the incident and subsequent backlog.
Our technology teams are working to prevent any further issues between this platform and our other services. We apologize for any inconvenience.
ITEM50000 : I/O error on POST request for "https://dam-upload.1worldsync.com/pi/scan": Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe (Write failed); nested exception is javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe (Write failed)
Is there a way to get rid of critical errors. It's of a discontinued product and not listed within the data pool, but causing critical errors of the 'basic readiness' score.
Is there a option for us to send you a product and it be completed? For how long? A year? 5 years?
