Products - How To Mark a Product Item As Discontinued and Display Its Replacement

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Items that will be or are discontinued from a manufacturer or supplier can be labeled as Discontinued at the item level. Both the Discontinued label and the item replacement SKU can be displayed on the product page and on a quote document.

Product Page View

To enable this feature:

• Go to the discontinued item’s product page.
• On the right side of the page in the Item Actions table, click on the “Edit Item” link to open the edit page.
• On the “Products: Edit item” page, navigate to the “Optional Attributes” section (navigate using the Next button, or the drop-down in the upper right)
• Locate the “Discontinued” listing and click the “Yes” radio button.
• If desired, type in the replacement (manufacturer number) part for the discontinued item in the Replacement Part search box. The system will begin searching the full product catalog after three characters have been entered into the box.
• Once the replacement item has been located, select the item from the list of results and then click “Save” or “Save and Exit” at the bottom of the edit page.

Edit Optional Attributes

The item is now marked as “Discontinued’ and will display both the label and the selected replacement SKU (if added). When adding that item to a quote or sales order, the user will see the “DISCONTINUED” designation and the replacement part underneath the line item description. Clicking on the replacement part number will take the user to the replacement item’s product page.

Quote View