Why is the IMF not being created?

[SMCGINLEY]

Hi! I am trying to finalize a item setup for Harris & Teeter. The customer is requesting the IMF number. However, when I go to the comment section for this item, there is no IMF number posted. I only see the following "10010374222820:CIC999:The submitted hierarchy for :Published GTIN 10010374222820 has been received by Kroger systems, processing should occur shortly". 

I don't understand why the IMF isa not appearing/ Item was already submitted and approved by Kroger VIP. GTIN is: 10010374222820. 

[RenaeB]

Hello @SMCGINLEY, 

We are currently working with Kroger to reject your GTIN because it did not process correctly through their system.

It appears that multiple re-submissions have caused your GTIN to become stuck in the process.

You should see the item back in In-Process Supplier within the hour, ready for resubmission.

Once you resubmit, you will receive your IMF within the hour.

[RenaeB]

Hello @SMCGINLEY, 

Kroger has indicated that your item has already been processed and an IMF #2044307 has been assigned.

Please contact your Kroger Category Manager if you have any questions.