Submit Content for Changed Items

[carolhunn]

Hello,

We have an item that we once were selling, Kroger discontinued the item, then we started shipping it to them again. We had to change the UPC/GTIN and price when they reordered the discontinued item. They advised us we would need to submit to them a change form with the updated information (e.g. UPC changing from this UPC to this UPC, price changing from this $ to this $, etc) rather than submitting the item into 1WolrdSync/VIP. However, we now have no GTIN to attach images and content to in VIP. When I asked our merchandising team, they stated they had no knowledge of 1WorldSync and could not help. How do we get content to the merchandising team without the GTIN in 1WorldSync/VIP?

Thanks!

[Val_P]

Hello @carolhunn, thank you for the additional information and for your time and patience while replying to the request.

GTIN 10022415579220 is now successfully published to and and showing up in Product Introduction for Kroger. The Hierarchy Data Page also needs to be topped-off, please, as long as the item needs to be submitted to the retailer. For a walkthrough of the process, you can check our Kroger manual here, please: Kroger VIP - Reference Manual for GDSN Information Providers.

If you encounter any issues during the process, please let us know and we would be delighted to assist further. Thanks!