Kroger VIP- CIC999 Item Returned For Review ITEM FOUND IN SUBMITTED STATUS

[youeliz]

Hi,

I submitted an article and now was bounced back for review.  I received the following message:

Has anyone seen this message before and know what this mean?  Thank you.

[CommunityJedi22]

Hello @youeliz and thanks for reaching out to the customer community.  It appears you tried to submit too many times in a 24-hour period.  We also found this article which talks a little more about this one:  https://community.1worldsync.com/t5/IM-Knowledge/Troubleshooting-Kroger-Item-Returned-for-Review-ITE...

[youeliz]

Hi @CommunityJedi22 so after reading the article, I will need to contact 1Worldsync to reset it?  Once the this is reset, would I have to resend to VIP from IM?  Just want to make sure I am understanding correctly.  Thank you.

[CommunityJedi22]

Thanks for the follow-up.  I asked our teams here and confirmed you would actually contact SEG to get this error resolved as there is not a process for us to correct it.  I will also update the article I shared with you.