Kroger Supplier Hub

[Sandy_C]

Hi, we’re trying to obtain IMF’s for two items for Harris Teeter. We are a new vendor, and HT will be pulling our items from UNFI.

We are receiving the following error when trying to submit:

Item Returned for Review:Item is not listed to a production facility in Supplier Hub. Supplier to resolve in SH or to contact SEG (US) 844-277-6165

We have not received an invite to join Supplier Hub, however we did complete a preliminary profile. How do we get an invite so that we can complete our setup and add our items, or should UNFI add our items to their Supplier Hub profile?

[alien]

Hello @Sandy_C, and welcome to the customer community. Thanks for reaching out.

Unfortunately, you would need to either wait for the supplier hub access to be granted to you or you can contact the Kroger Supplier Engagement Group using their phone number 844 277 6165 VIP option 1 to see if they can grant you that access, or if it is possible for them to set up the item in the supplier hub on your behalf.

Thank you, and have a great day.