Technical issues in IM

[A_Flower]

Good morning,

I have an ongoing issue that I'm going to see if anyone can help me with.

Often times when I'm working in IM a big large white box will appear, and there is NO working around it.

No matter what I'm in the middle of, I have to close out of 1WorldSync and start all over.

I've attached a picture of what I'm referring to.

I would love any input.

Thanks in advance!

A_Flower

[nancyVigo]

Good afternoon team and @A_Flower!

I just had the same issue happened back to back.  Please, see screen shots with the time stamp on bottom right.

Thanks!

[Val_P]

Thank you for letting us know @nancyVigo, much appreciated!

We are still working to resolve this issue and we will keep you updated once we make headway with it. On our side it is sometimes difficult to reproduce it. 

We always appreciated your assistance with this and any such issues as we try to make our systems perform as smoothly as possible. Thank you very much @nancyVigo and @A_Flower!

[nancyVigo]

@Val_P, you're welcome! 🙂

[DanV]

Hello, @nancyVigo  and welcome back. 

Can you provide any additional details of what you were doing just before this occurred? I recall a similar issue around 1 year ago: if you hovered over an image to trigger the image zoom, and you were able to close the item tab before the image zoom window went away, there would be an empty white box in the upper left corner, as your screenshot shows. However, I am not able to reproduce this issue by following those same steps. If you have additional details, I would recommend submitting a ticket so that we can reproduce and escalate up to our development team to investigate further.

[nancyVigo]

@DanV, all I do is hover over any of the images (mostly by accident as I am trying to reach the Item Attributes Sets on the left hand side).  Once the box appears, it is impossible to get rid of it, except by closing the browser and login back on.

[A_Flower]

Good morning,

I've had this happen in different browsers, as well. I've used Google and Microsoft Edge and had the same results. It always happens when you skim over an image.

This same issue happened during one of Travis Sterling's 1WorldSync webinars, and he also had to exit the page.

[Maria]

Hello @A_Flower 

Thank you for bringing this to our attention. We’ve been reviewing the issue you reported, but so far we haven’t been able to reproduce it on our end. Our team is continuing to look into it to identify what might be causing the problem.

If you have any additional information, such as screenshots, specific item details, or the steps that led to the issue, please share them with us to help us investigate further. Alternatively, as @DanV recommended, you can submit a ticket so we can attempt to reproduce the issue and escalate it to our development team for deeper investigation.

Thank you for your patience and cooperation while we work on this.

[nancyVigo]

@DanV and @Maria, as advised, I have opened a ticket for this issue.  Thanks!

[Maria]

Hello @nancyVigo, 

We received your ticket, and it was escalated. 

Thank you! 

[Jezebel]

I have had these things happen to me as well. I usually can click away from the box or frozen image and get out of it but often have to close out and reopen the website. I have never reported it because I am able to work around it, but It is a real issue.