Slow Processing?

[kxsRSC]

Are there any issues holding up processing?  I requested one item to be exported and it is going on 45 min without getting the file.

[jschumann]

I only requested two yesterday?  Is that for Seneca as a whole or my user name because if it is Seneca as a whole, I need to know who else is doing it please.  I tried to re-request my other one but it won't let me.  It said there is already one in progress.

[CommunityJedi22 · Accepted solution]

Hello, I have some good news to report regarding the FUSE export delays.  Our technology teams identified an issue that tied up backend batch processing that unfortunately impacted the FUSE uploads.  You are seeing extracts work that were triggered today because we reset these processes last night. 

We are investigating if we can reprocess the failed fuse exports. We should know more this afternoon. If the export need is immediate, we recommend you go ahead and request it again today. Our tech teams are working to prevent this from happening going forward.

[kxsRSC]

I am not having any issues today - seems to be working fine now.  I do want to say, being new to 1WS, this was a bit disappointing (along with the few # of critical incidents that has been my experience so far). Hopefully, this will continue to improve.  

[CommunityJedi22]

Thank you for your feedback and collaboration.  Yes, we are working to mitigate these types of issues going forward.

[Anne]

Thanks, It works here too.