Review Message

[ManSpecFoods]

I'm still getting the following review message, even after changing the nutrient information.  I'm also getting a "Change By Refresh Message" and am unsure how to do that.

[Val_P]

Hello @ManSpecFoods and thank you for continuiing the use of the community. Welcome back.

Can you please help us with the GTIN(s) you are having issues with so that we may be able to assist further? Thank you!

[ManSpecFoods]

00815216018202

[Val_P]

Hello @ManSpecFoods and thank you for the GTIN provided.

For Performance Food Group you can make any required item updates and Save, (Re)Publishing is not necessary. The Review message is dating from March 27th, as that was the most recent item sync with Performance Food Group:

For more details about the GS1 product image guidelines, you can find the File Naming section (3.1.5) of their guide here: GS1 Product Image Specifications Standard. Please make sure images on all hierarchy levels follow the standards.

For more details about the '2Q' error, Dan's post here will be very useful: https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Item-Review-Request/m-p/17592/highlight/...

It may take some time for the retailer to review the submitted update, once you have made the requested changes to the item.

Please let us know if the issue persists after updating the item and we would be delighted to have another look if needed. Thanks!

[ManSpecFoods]

You mention that it may take time for the retailer to review the submitted update.  If they review and approve, will that review message just fall off on my end?  If not, how will I know the change has been accepted?  

[Val_P · Accepted solution]

Hello @ManSpecFoods and thank you for the follow-up.

Once a retailer finds the submitted information (or updates to a previously sent item) correct and sufficient, they will usually update the CIC Status to Synchronized instead of Review. The Synchronized Status update marks the item as fully set up for that retailer. 

Please let us know if you encounter other issues for this request and we would be delighted to assist further. Thanks!