Publishing to Walmart

[D_Boeke]

I'm trying to publish GTIN 00030800920215 to Walmart. I published it as New but the CIC report doesn't show they received it. I republished as initial load. I'm not sure what I'm missing. Any idea why it isn't going through? We need this done ASAP. 

[D_Boeke]

For clarification, I republished this as New again and this is what I'm seeing; Last Data Sync Status Date - Success, Last CIC State Date - blank

[George_C]

Hello @D_Boeke, Thank you for reaching out. 

If the item is new to Walmart and has no item number, you would publish it as New. 
I checked and could not see any issues with your item CA and EA. 
We recommend republishing as new, top side of the page under Publications>Manege Publications.
You can search the CA and choose the Walmart publication, and you have an option top right for Republish, and republish as new. 

Once republished, give it 1-2h, and if the item does not show on the Walmart side, please also check with them, and open a ticket with their helpdesk if needed.

Let us know if questions arise. 

[D_Boeke]

Thank you. I did republish as New last night and it still doesn't appear to be going through. I saw some comments that suggested withdrawing the publication and then trying again. Is that a common issue/solution or is contacting the help desk better? We've had some issues with slow responses from the help desk. Unfortunately I'm covering for someone who is on vacation so I don't know as much about this.