Pending Synchronization

[ManSpecFoods]

We are setting up all of our products and all of them continue to show Pending Synchronization.  How do we get these items to go through to our recipient?

[ManSpecFoods]

10815216016694

[ManSpecFoods]

[CommunityJedi22]

Hello @ManSpecFoods .  I took a look and see no reason yet that this error is occurring,  Every GTIN in this hierarchy is registered and your GLN is registered with us.  We are opening a ticket with the Global Registry asking them to take a look as to why we are getting that error.  I will let you know when they get back to us.  Usually, tickets like this take them a day or two to resolve.

GLN 0815216010008
GTIN 10815216016694

[ManSpecFoods]

Ok, thank you for your help!

[CommunityJedi22]

Hello, @ManSpecFoods .  We worked on this on our end and request you try republishing again (via Manage Publications).  Once complete, can you let us know if the issue is resolved for you?

[ManSpecFoods]

It looks like it went through ok this time.  Thank you for your help on that.  I have one other question.  I'm getting the following warning on the products; however, none of them are non-GTIN products.  I have completed the tie-high fields for GTIN products but that doesn't seem to resolve the issue.  Thoughts?

[CommunityJedi22]

I am glad to see that worked out for you. Regarding your follow-up question for TI/HI, please take a look at the article I created.
https://community.1worldsync.com/t5/IM-Knowledge/TI-HI-Validations/ta-p/1476

In a nutshell, since you do not have a pallet GTIN in your hierarchy (it is Case/Each only in IM) then you should populate the NON-Pallet TI/HI attributes and remove the ones you would assign for a pallet.

[ManSpecFoods]

I guess I spoke too soon.  I'm seeing that error code again for all the items I republished.  

[CommunityJedi22]

Hello, @ManSpecFoods .  We are looking into this for you.  We found another example of this error message from a couple of years ago for another supplier.  We are opening a ticket with our technical support team.  In the meantime, can you tell me if you came to 1WS from another data pool?

[ManSpecFoods]

Yes, we had Syndigo years ago.