Pending Synchronization

[ManSpecFoods]

We are setting up all of our products and all of them continue to show Pending Synchronization.  How do we get these items to go through to our recipient?

[CommunityJedi22]

Hello @ManSpecFoods and thank you for utilizing our customer community.  Can you provide me an example parent level (publication level) GTIN so we can take a closer look for you?

[ManSpecFoods]

Here is one of them - 

[CommunityJedi22]

Hello @ManSpecFoods and thank you for the GTIN.  That always helps us investigate exactly what you are seeing.  I looked at the GTIN and see your publication and republication attempts as you mentioned but you are not generating a CIN message to your trading partner.  I looked and noticed there is not a subscription from PFG yet to your GLN which is why your pubs are not processing.  I looked at the PFG Implementation Guide and found these steps below.  Can you reach out to your contacts and let them know you are ready for a subscription?

[ManSpecFoods]

Thank you for your help on that.  The recipient requested the information but now I'm getting the following message for a synchronization failure 

"9999: GLN of information provider/data source is not registered in the Source Data Pool."  How can I clear this up and get the items synchronized?

[CommunityJedi22]

We just made a quick update on our end.  Can you try again and let me know if it is registered?

[ManSpecFoods]

Where do I go to see if it's registered?

[CommunityJedi22]

Can you try sending it again to see if you get that same CIC999 error?

[ManSpecFoods]

I republished the items but am still getting that error message.  

[CommunityJedi22]

Can you please provide me an example GTIN to look at?