No way to upload an image

[entosense]

Hi,

This is my first product and I see where I should upload images but there is no link to do so.

I attached an image of what I see.

Thanks.

Bill

[jcharles · Accepted solution]

Bill, Welcome to the 1Worldsync Community!

I took a look at your account because you should see a link to add images.

Can you take a look now and let me know if you see it now?

[entosense]

Still comes up the same without a link to load the images.

Do you want the page link?

Bill

[entosense]

Item ID: 00850004399941

[entosense]

I logged out and back in - it's showing up now!

Thanks!!

Bill

[LouiesMeats]

I'm having this issue. I keep failing publications but I cannot upload photos. How can you upload photos from the computer I'm on??

[Montavio]

Hi @LouiesMeats! Thank you for reaching out. You should see this option at the top of the item editing page. Could you send us the item in question so that we can provide a screenshot?

[LouiesMeats]

 

[Julie]

Hello @LouiesMeats, I have attached below the documentation on how to add Digital Assets (Images):https://community.1worldsync.com/t5/DAM-Docs/IM-Quick-Sheet-for-Digital-Asset-Management-DAM/ta-p/22...

Please let me know if that helped. Thank you.

[Montavio]

@LouiesMeats, thanks for sending that over. I went ahead and updated some settings on your company account that should allow you to see the following option when going into an item to edit it:

You should see the option to "Choose files to upload" when you open the item. This is what you should select to choose images from your computer. If you open an item in Item Management and do not see this at the top of the item editing page please let us know. Thanks!