More Image reviews....

[jschumann]

We have a bunch of new reviews today....some say we should really have images (Farner-Bocken).  A bunch of others say all images should be jpegs (US FOODS).  All of the items with reviews have images that are jpegs.  What is going on here....images are the thorn in my side here.  Why are we having all of these issues suddenly when we didn't before?

[CommunityJedi22]

Hello and thank you for using our newly launched community platform.  I took a look in IM at your GTIN ending in 60266.  I saw the error message you reported.  When I look at the image (below), it appears the sides of the can wash out with the background.  Perhaps that is the issue the recipient is asking you to take a look at for this item.  Have you had these types of issues with other images for your products?

[jschumann]

Never.  And we have a lot of white cans.

[CommunityJedi22 · Accepted solution]

I looked in IM again for all CIC messages for this GTIN and notice that the only recipients who have indicated an error are on the Syndigo data pool.  It looks like other Foodservice recipients accepted your images.  Unfortunately, I recommend you reach out to your trading partners to determine if there is a value or additional information they need for these images.  

I agree with you, the issues called out in their review message, are not an issue in IM.  Sometimes, recipients provide an error message that is close to the encountered issue but not the actual issue.  Perhaps they are using this error to flag a concern they have but the actual issue is not in their response message to you.  

Once you speak to them, please contact us here if you have any questions on how to apply any changes they request.  I am happy to help where I can.

[jschumann]

ok.. TAG you are it...I reached out to all the customers I was getting reviews from, half didn't reply.  I reached out to Syndigo.  They shut me down almost instantly when they realized we use 1World.  I explained the situation again and showed the CIN message from you....nothing but the response of "sorry, talk to 1world, the problem is on their end".  It is getting worse...now I am getting reviews that I have the wrong net content UOM, that I don't have questions answered that are....can you reach out to their support staff or something?  The amount of reviews coming at me are crazy.

[wilsonsp]

Good afternoon! I am sorry to hear that you did not hear back from some of your trading partners. For the ones that did answer, did they provide a review of what they are seeing on their side that's triggering their response back to you? We are happy to help and do what we can to get these messages resolved for you.

Which recipient is flagging your Net Content?