Lowe's Dimensional cube

[brookester]

I am submitting items to Lowe's Canada; however, our team has verified our box dimensions are correct & I have input the nesting dimensions into IM. All of my submissions are receiving the same below error. 

Any thoughts on how to resolve this?

[jcharles]

Hello and Welcome to our community. We do have an article in regards to this very issue. Please review the link below for further information on nesting with Lowes.

How to Resolve Nesting Requirements for Lowe's via... - 1WorldSync Customer Community

[brookester]

Yes, I did use that information when setting up the items for Lowe's to include the correct nesting for Lowes. 

[jcharles]

Brooke,

I can see that you submitted a service desk ticket with us this morning. I will review your CIC messages from Lowes and will respond on our help ticket.

Thank you!