06-18-2024 09:55 AM
I have been trying to publish an item but I input the wrong GTIN for the quantity I am working on. Is there a way for me to change the GTIN without needing approval or starting over?
06-18-2024 10:26 AM - edited 06-18-2024 10:28 AM
Hello @cbroadway and welcome to the customer community. Thanks for reaching out.
Once a GTIN is entered, it is no longer editable. There are however helpful tools to assist you so that you do not have to manually re-enter all of the data once again. Here is a link to a video explaining Cloning in Item Management: Video: IM "How To" Tutorial Video - Item Clone
Alternatively, if the item you need to edit was entered in Product Introduction, there is no clone option, but the Kroger or Albertsons Spreadsheet Data Loader (SDL) can be used to copy all information from the item with the wrong GTIN into the intended one. We can assist with training links for these if needed.
If this information does not help, can you please provide us the GTIN you are having issues with? Thank you!