Error Messages Triggered By Kroger After Updating Item

[nancyVigo]

Good morning team!

In a previous discussion, I had mentioned that error messages were triggered by Kroger after updating a particular item because the Kroger Playlist was present.

Since the item in question had not been published to Kroger, I was advised to remove the Playlist, which worked at the time.

However, I just updated an item that had previously been published to Kroger in VIP and migrated to 1WS, which  created error messages that I need to address.

What is the best course of action for these errors?  Do I need to republish to their old GLN since it was used for the original publication?  Please, see screen shots showing the publication in VIP and the error message in 1WS.

Thanks in advance!

[Val · Accepted solution]

Happy Friday @nancyVigo! Its great chatting with you again.

If your company is not yet using the API process or GLNs for Kroger, then the Kroger Playlist does not need to be added in Item Management, please.  It may also cause issues if added.

If you still have access to Product Introduction for Kroger and can edit items there, any Kroger=specific attribute can be added or edited in Product Introduction, please. The Hierarchy can then be submitted to Kroger for updates once done.

We are here for you if anything else is needed. Thank you.

[nancyVigo]

@Val, good morning!

The Kroger Playlist just shows up without having to add it to a number of items.

I have not had to publish any items to Kroger using the API yet.

Should I just delete the Playlist for this particular item for now?

[anca · Accepted solution]

Hello @nancyVigo, 

Thank you for your reply. 

Yes, you can delete the Kroger playlist from your items if you do not need to publish via Kroger API yet. 

Please let us know if you have additional questions. 

Thank you, and have a lovely day!

[nancyVigo]

@Val and @anca, thank you so much for the helpful information!

🙂