Problem: External file links could not be loaded into 1WS DAM

[Jennee02]

I'm having an issue with publishing to Albertsons.  I published images via GDSN and I got an error message back SHDW1000:External File Links could not be loaded into 1Worldsync Digital Asset Management.

I checked the CIN message (XML file) transmitted and looked up the URL for the product image, it seems to be fine (I can access the image from the link if I post it to my browser). 

Anybody ever encounter this error before?  How did you resolve it?  I have sent out an email to 1WS techsupport and also consulted our data pool provider (not using 1WS to publish) but haven't heard back from either so I just thought I'd ask here.

[lflanary]

I have this same error just from Albertsons on items that were published over a year ago and had been successful until last week......Other customers are not sending this error on the images......Might be on Albertson's end.....????

[Jennee02]

Yes, I got a response back from 1WS tech support and they say the problem is on the recipient side.  They said it's been escalated.  I hope they work quickly, since Albertsons normally has very tight timelines for item setup.

[jcharles · Accepted solution]

Hello,

 I found your help ticket you have submitted with us and I will respond there moving forward. We are actively seeking to find the root cause but do not have an answer yet.

Thank you,

[lflanary]

Great - Thank you!

[Jennee02]

That's good to hear, thanks!

[Jennee02]

I replied to the wrong user, LOL, thanks for the update, jcharles!

[BryanParish]

Hi John,  was there a resolution to this issue?  We're experiencing the same thing now for one of our users.

[jcharles]

Hello Bryan!

I would be happy to review the publication for you, can you share the GTIN?

[BryanParish]

Hi John!

I've forwarded the 1WS ticket number via chat.