I have run into the issue that one of my items hierarchy link quantity was inputted incorrectly and was wondering if someone would assist in a solution to be able to either edit or give me the steps to be able to make this correction.
Hello @masonboedeker and thanks for reaching out through the Community!
If you need to modify a published hierarchy, you would need to withdraw that hierarchy from any published recipients (please make sure to withdraw all existing publications for that item), wait 25h, change the links and item's information to what it would need to be corrected to and then publish back to your recipient.
I have followed the steps in line for this and it is now not allowing me to update the link quantity is this something you may be able to help me with?
This is the error I am given even after I have withdrawn the publications and waiting the 25hr wait period to change hierarchy quantity and still does not allow.
Okay I will stay on the lookout for when that will change thank you for the help! I will stay in touch with results when the 25hrs is complete and I make the change.
I have made the changes and the 25 hours since the publication withdraw and it is now giving an error message saying one of the GTINs attached is a duplicate and I was wondering if you could maybe check this out for me?
After removing the Each from your Links please make sure to click on "Update Hierarchy". After updating the hierarchy you can attempt to link the item again and it should work without issues. Please let me know if there's anything else I can help with.
