10-19-2022 08:55 AM - edited 06-14-2024 05:04 PM
As an Organization Admin for your company, you can create and update user access via our User Management Application (UMA). Adding users is easy so please follow the steps below and let us know if you have any questions by commenting on this article..
Best practices for managing user access in UMA:
Below are the roles UMA admins can use to best manage user access from a best practice standpoint. If you have questions regarding these roles, please ask in the comments area below.
Publisher Trading Partner System Administrator (TPSA)
The TPSA user role provides full access to all functionality in IM. There are no restrictions for the user in IM.
Item Manager
User access is similar to the TPSA role with some restrictions. The Item Manager role restricts these actions:
Publisher General User
User access is further restricted in IM. The Publisher General User role restricts these actions:
Managing Digital Catalog User Access
Add PI/VIP User roles in UMA
Trying to add a Sales Broker as a user for Harris Teeter. UMA says that her email address is already being used as a log in, however it does not appear in my list of authorized users. She claims I just need to send an email to 1WorldSync to giver her access. I need to issue her a password so she can get started. What do I really need to do in this instance?
Hello @Tkentosh and thank you for reaching out. It is actually common for a broker to have their primary email address used already. The work around is to create their access under your GLN with a username that is a revised version of their email. For example if mb@1worldsync.com were my email and is already used, you could create their username in UMA as MB2@1worldsync.com and enter their real email address in UMA where it requests email address. Brokers are used to these type of changes as an email address can be in UMA only one as a user ID.
Thanks for the additional help!
Hello, I am not able to access the link for the UMA User Guide & Best Practices (I am an admin for my company)-- it takes me to an "Access Denied" page. Is there another location for this information?
Hi @NPalazzolo nice to speak to you in the Community. Can you send a screenshot showing the Access Denied message to help us troubleshoot this issue? Thanks.

How can I find out who is the admin user for my company? I want to add a new user for Item Management.
Hello @GP and welcome to the customer community. Yours is a good question as sometimes admins prefer different methods. As a best practice, can you open a ticket with our tech support team by clicking this link in the community, completing the form, and submitting it?
Good morning,
Is there a way to delete past employees/brokers from our UMA?
I have several who are no longer with the company.
Thanks in advance for your help!
A_Flower
Hello @A_Flower and welcome back. In UMA, as an admin, you can disable users by toggling their access from green to red in the search results. We do not recommend deleting users from UMA.
Thank you!
I've already disabled them. I will just leave them be.
Good afternoon,
I just added a broker for access to Kroger VIP. She stated that the link she received only lasted 15 minutes so she didn't get to finish her information.
I'm not familiar with what she's talking about.
Is there something else I need to do to re-send the link she is referring to?
I just went back into UMA and I'm not seeing anything there.
Thanks!
A_Flower
Hello @A_Flower . I hope you are doing well. There is a timing mechanism for new passwords that only lasts for 15 minutes. If you reset the brokers password in UMA and let them know they have 15 minutes to change it, they should be good to go. You can reset their password in UMA:
Hi @CommunityJedi22 ,
Is there a way to add a user to only view a subset of products within Item Management? E.g. we have a partner distributor who requests access to our Item Management catalog and they only deal with a handful of our products and they wish to utilize the GDSN to publish item information to their own respective trading partners.
Would this be possible at all? I am looking to create a new user for them as a Item Manager or Publisher General User but I only want them to access a list of products. They will also need the capability to publish the item list to different recipients.
Please let me know if this is possible at all. If not, please advise the best approach for this situation.
Kind regards,
M
Hello @minhlam1, thank you for reaching out to our customer community. Welcome.
Once a new user is added, that user will have access to all item information on the account as long as the user has access to that specific system (Item Management) or the retailer (Product Introduction - here each retailer has different access). There currently is no way to create a user to view only a subset of products in Item Management.
That being said, there are built-in safety measures for your items and they can not be deleted or purged from Item Management without an Admins' request or at least approval for example, if this was a worry.
Please let us know if thiswas helpful or if there is anything else we may assist with. Thanks!