What are Elkjop Image Requirements?
1WorldSync builds content based on Elkjop Style Guide Requirements. See below for image requirements:
- Resolution: min 2000 x 2000
- PNG with transparent background or JPG with clipping path
- Products should be displayed edge-to-edge on longest side
- No reflections/shadows where possible
- Not fuzzy/distorted
- One image per SKU minimum
- No specific images per language required
How can I opt in/out of being copied on notifications?
- To opt in or out of being set up to receive Manufacturer Claims and/or 1WorldSync Request notifications, log in to your Elkjop PartnerAccess account and click on you name in the upper right hand corner of the screen. This will take you to your User Profile page. Check or uncheck the cc: boxes as desired below your contact information.
How do I add/delete users?
- The Master User is the responsible party to manage user access for the account. They can add and delete users as desired.
If you are not the Master User and do not know who is, and you wish to have someone added as a user, please contact our support.
If you are the Master User:
- Log in to your account
- Click on the Settings tab in the top navigation bar
- Click on User Accounts in the left hand navigation panel
To add a user, click the Add button and complete the form. Note: the user name must be unique and can not contain any spaces or characters (letters only). Hit the Save button and an email will automatically be sent to the new user with their login credentials and instructions.To delete a user, click the box next to their User ID and hit the Delete button.
NOTE: Your account is set up to have a limited users quantity. To see the limitation, please click on Settings - Account details. If more users are needed, please contact our support.
As the Master User you can also check/uncheck the boxes after each user's email address to control who is the Default Assignee for the account (the user that the 1WorldSync Request notifications are sent to), and which users are copied on the notifications.
Why am I getting an error message when I click on the 1WorldSync Request link in the email notification I received?
- Usually this error occurs when a user is already logged in to one account and they are trying to access a 1WorldSync Request in another account.
Log out, close your browser, and clear your cache. Then when you log back in, make sure you are using the credentials for the account the 1WorldSync Request has been created in. The notification email should specify which account the 1WorldSync Request is for.
If you still have trouble accessing the 1WorldSync Request, please click on "Contact Support" and provide specific details of the steps you are taking before you receive the error message, and what time it occurred. This will provide our support team the information they need to look at the logs and determine the cause so it can be fixed.
Why is content on the product page different from what I submitted?
- Elkjop has partnered with 1WorldSync to produce customized product content according to their Style Guide formulas, rules, and requirements. Elkjop desires custom content because they consider it a key differentiator and a core competitive advantage.
Product specifications are taken "as provided" and normalized for consistency across all products in that category.
The Style Guide also dictates the images. You can always submit a Manufacturer Claim in your PartnerAccess account requesting changes, and we will do all we can to accommodate them, but they may be declined in part or in whole if it goes against Elkjop's Style Guide requirements.
How To Upload Content?
- Content providers must use 1WorldSync' PartnerAccess portal to upload product content for SKUs to be sold through Elkjop. Content emailed or provided any other way WILL NOT be accepted unless specifically requested.
To upload content through PartnerAccess:
1. Go to portal
www.partneraccess.com/pages/login
2. Login
Enter your Login ID and Password.
There are two methods to upload content through the Elkjop PartnerAccess portal depending on whether or not a 1WorldSync Request has already been created for this product.
Method A) Uploading content by responding to an existing 1WorldSync Request
BEFORE USING METHOD B, PLEASE FIRST CHECK TO MAKE SURE THERE IS NOT ALREADY A 1WorldSync REQUEST FOR THE SKU. You can do this by clicking on the "Claims" tab (this will open to the 1WorldSync Request page) and then searching for the SKU #. If no results are displayed, please proceed to upload content as follows via method B. If there is a 1WorldSync Request for the SKU, please open the Request by clicking on the product identifier, and provide the content requested by adding notes and/or attaching files directly within the Request.
Method B) Uploading content before a 1WorldSync Request has been created
If there is not already a 1WorldSync Request for the SKU #, click the "Claims" tab.
Click the "Submit New Claim" button.
Insert the Elkjop SKU # in the "Reseller SKU ID" field, and the manufacturer part number in the "Mfr Part #" field.
In case when Elkjop SKU # is unavailable, put "N/A" in the "Reseller SKU ID" field, and specify the manufacturer part number in the "Mfr Part #" field.
For RFP files use "RFP" as a Elkjop SKU # and a space in the "Mfr Part #" field correspondingly.
Select "Add/Modify Data" as the Request Type
Add notes and/or attach files directly within the claim.
Click the "Save" button at the bottom of the screen.
The content has now been submitted and will show a status of "In Progress". The claim will automatically be assigned to an operator who will: 1) review the content, 2) add a note that acknowledges we have received and processed it, and 3) change the status to "Closed".
An email will automatically be sent to the user that submitted the claim and all other users that are set up to be copied on claims notifications.
What happens if I don't have all the required content?
- If you cannot provide us all of the required information, the SKU will go on hold and nothing will be delivered to Elkjop or appear on their website until all of the required content is received. To help expedite the process of getting your SKUs on Elkjop sites, please provide all of the available content at one time. Providing the information piece meal complicates the production process and could result in unnecessary delays. If you feel that you are being asked for an attribute or data that does not relate to the product in question then please flag this via the claim within the Portal.
How can I request my Login Credentials?
- Go to elkjop.cnetcontent.com to get started.
