Do I have to download all images?
- No. You can download all the images and host them yourself. Or, let 1WorldSync host the images, and use the links provided to access the images. The images links are stored in the digital content table.
How can I get a full data refresh, to update my database?
- In case you need to refresh your database with your complete catalog, you can request the delivery of a full dump.
Click on "Full Dowload.zip File Request" under the menu "Downloads". You can request a complete full dump, a related products full dump (if applicable) and a digital content full dump.
The full dump will be delivered during the next weekend. If you need it to be delivered earlier, please contact the Customer Support team.
How can I trigger the delivery of a new download.zip file?
- In order to trigger delivery of a new download.zip file, you need to connect to the FTP server, go to the folder "ACK", then delete the file dataout.txt. A new file will then be delivered during the next distribution cycle. Please note that if you are using the DataSource ContentConnector, there's no need to take these actions. The ContentConnector automates the process.
I am missing images and/or marketing texts. How can I retrieve them?
- In order to retrieve missing digital content (images, marketing texts, key selling points, etc.), you can request a full digital content data dump.
To do so, click on "Full Download.zip File Request" in the Extranet, under the menu "Downloads". Then select "Full Download.zip Digital Content Only".
The full dump will be delivered during the next weekend. If you need it to be delivered earlier, please contact the Customer Support team.
What character set is used by DataSource data?
- The character set used is Windows-1250 (Latin2).
What is the size of the download.zip file?
- The size of the download.zip file will depend on your account type, market and options. A full download.zip for a full market catalog may be up to 3Gb. Regular increments for a small catalog may be less than 1Mb. Please contact the Customer Support team if you need more details regarding download file size.
Are Compatibility Rules limited to my catalog?
- Compatibility Rules are limited to Accessory SKUs in your account with us. But Product Lines/Models are not limited to your catalog, and will include all possible Product Lines/Models which we could identify for the Accessory SKUs in your account.
Can I receive partial data if the SKU is not released?
- Yes, there is an option to get partial data when a product has not yet been released, or if the product is rejected or on hold. A partial delivery includes a limited number of components. Please contact the Customer Support team for more details.
