How can I opt in/out of being copied on notifications?
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To opt in or out of being set up to receive Manufacturer Claims and/or 1WorldSync Request notifications, log in to your PartnerAccess for Dixons account and click on you name in the upper right hand corner of the screen. This will take you to your User Profile page. Check or uncheck the cc: boxes as desired below your contact information.
How do I add/delete users?
- The Master User is the responsible party to manage user access for the account. They can add and delete users as desired.
If you are not the Master User and do not know who is, and you wish to have someone added as a user, please contact our support.
If you are the Master User:
- Log in to your account
- Click on the Settings tab in the top navigation bar
- Click on User Accounts in the left hand navigation panel
To add a user, click the Add button and complete the form. Note: the user name must be unique and can not contain any spaces or characters (letters only). Hit the save button and an email will automatically be sent to the new user with their login credentials and instructions.
To delete a user, click the box next to their User ID and hit the delete button.
NOTE: Your account is set up to have a limited users quantity. To see the limitation, please click on Settings - Account details. If more users are needed, please contact our support.
As the Master User you can also check/uncheck the boxes after each user's email address to control who is the Default Assignee for the account (the user that the 1WorldSync Request notifications are sent to), and which users are copied on the notifications.
What are Dixons Image Requirements?
1WorldSync builds content based on Dixons Style Guide Requirements.
See below for image requirements:
- Resolution: Minimum image resolution acceptable is 800 x 600 at 72dpi. Dixons required image resolution is 1000 x 877 at 72dpi (Images sent through at the minimum 800 x 600 at 72dpi will be upscaled to meet the Dixons required resolution)
- White (not transparent) background
- Products should be displayed edge-to-edge on longest side
- No reflections/shadows where possible
- Naming convention: ‘BrandName_ProductName_##’. Ex: "Samsung_S4Phone Image_01.jpg"
- Hero (primary) images and any other non-lifestyle images depicting the product alone, should be saved on a plain white background.
What happens if I don't have all the required content?
- If you cannot provide us all of the required information, the SKU will go on hold and nothing will be delivered to Dixons or appear on their website until all of the required content is received. To help expedite the process of getting your SKUs on Dixons sites, please provide all of the available content at one time. Providing the information piece meal complicates the production process and could result in unnecessary delays.
Why am I getting an error message when I click on the 1WorldSync Request link in the email notification I received?
- Usually this error occurs when a user is already logged in to one account and they are trying to access a 1WorldSync Request in another account.
Log out, close your browser, and clear your cache. Then when you log back in, make sure you are using the credentials for the account the 1WorldSync Request has been created in. The notification email should specify which account the 1WorldSync Request is for.
If you still have trouble accessing the 1WorldSync Request, please click on "Contact Support" and provide specific details of the steps you are taking before you receive the error message, and what time it occurred. This will provide our support team the information they need to look at the logs and determine the cause so it can be fixed.
Why aren't my products showing in the Catalog tab?
- On a Supplier PartnerAccess account, the catalog will never be visible.
Products will only show up in the Catalog tab of a Dixons Manufacturer account, once we receive a content build request for the product(s) from Dixons. Just because a product has been entered into PIM or has been assigned a Dixons SKU number does not mean we have received the request. Dixons manages the flow of when they send us the requests according to request load and when the product is scheduled to "go live".
In case of questions regarding the products' go-live date on Dixons webshop, please refer directly to your contact at Dixons.
Why is content on the product page different from what I submitted?
- Dixons has contracted with 1WorldSync to produce customized product content according to their Style Guide formulas, rules, and requirements. Dixons desires custom content because they consider it a key differentiator and a core competitive advantage.
Product specifications are taken "as provided" and normalized for consistency across all products in that category. Product description, marketing text and feature bullets are created based on Dixons specified formulas and rules. Because of this, we can very rarely use the manufacturer's marketing content and preferred description verbatim.
The Style Guide also dictates the images. You can always submit a Manufacturer Claim in your PartnerAccess account requesting changes, and we will do all we can to accommodate them, but they may be declined in part or in whole if it goes against Dixons's Style Guide requirements.
If you feel the content produced does not represent your product adequately, or could negatively impact sales, please contact your Dixons Merchant.
