They want me to change UOM, but I can't?

[jackieb]

I’m trying to submit an item to Kroger..and I received a response back that they wanted me to change the net content quantity and unit of measure. 

Good enough, I did have to change it,….but, the choice I need to pick, is not in the pulldown menu? 
I want to write  12 fluid ounces,  because, they asked me to.  I only see ounces and I know that won’t fly.

I'm starting to think i'm not in the right place.  I see this in the Family Tree. 

Any suggestions?    On the 1WS  item management side, it says 12 fluid ounces.  This is in VIP that i need to change.

[CommunityJedi22]

Hello @jackieb and welcome to the customer community.  In VIP, Kroger offers you a way to indicate these types of changes for your item.  

Please take a look at this article as well: https://community.1worldsync.com/t5/Troubleshooting-Attribute/KR10569-PI5001-KR1034-Net-Content-and-... 

[jackieb]

Hi! 

I had done that...Oh, i don't think i can show a picture. 

Can i have you look and see., you could see how many times I changed it. 

My GLN: 0613008000004.  and the item is: 00613008763831.

If you can see?  I have seen others give their info.  

[CommunityJedi22]

If you flip the override to yes and make it the value they need, it should then work for you...

[jackieb]

Ok, I want you to know, I tried that!  But, you are the Jedi, so i will do as you say. hehe. 

Thank you, I could be back if it still doesn't accept it. Oh, let me ask, because i read some thing, does it matter, that this is a "package" and not a unit or case?

If it's not accepted, is there a person i tell at Kroger, so they will accept it?  I believe these are just generated, after validations? 

Thank you again. Jackie 

[jackieb]

I got this message in red above, so as you can see, i took out the top 12 fluid oz. I will let you know if I get another note. 

I'm curious also, do I need to submit again when i make changes, or do these send when I save? 

[CommunityJedi22]

Hello @jackieb we are taking a look and will get back to you.  Thanks for your patience.

[jcharles]

Hi Jackie, welcome to our online community!!

I hear you are having a problem with Kroger accepting the content you are actually providing. I have reached out to a Kroger contact who might be able to help us. If you have the time to hold for a minute for a response?

This is the way...

[jcharles]

I was able to make some changes to the Net Content area which got the item into Complete status.

We should be good to go!

[jackieb]

Hi JCharles, 

Thank you so very much for your help.  I actually left work sick yesterday after this.  I appreciate the help!  I didn't know how that was going to get over. Strangely enough, there are a few other items, that are just like that one..but, they didn't get that message? 

Thank you again! Jackie 🙂