Editing a published ITEM

[devonparish]

I published an each and case pack and then realized I had incorrect GTINs. Am I able to adjust and alter this product?  If not how can I delete and start over?  I have already assigned the UPC to that product so I can't use a new one. 

Thank you, 

Devon

[Julie]

hello @devonparish and thanks for reaching out!

The GTIN's once added in the portal, they can not be modified. I would recommend cloning the existing incorrect GTIN's to the correct ones, linking and publishing them. I've linked the article on How to CLONE a Product in Item Management - Quick Sheets and Video: IM "How To" Tutorial Video - Item Clone. 

If you'd like GTIN's to be deleted, please review the following article: How to Delete (Purge) GTIN from Item Management. Thank you and please let me know if this helps.

[devonparish]

Thank you Julie, 

So after submitting that question, I realized the GTINS are correct.  The issue now is that it won't let me change the value of Base Unit Indicator in the hierarchy once published. Is there a way around this error?

Thank you, Devon

[Julie]

Thanks for your reply!

Please review the following article as it would help in your particular scenario: When Do I Have to Wait 25 Hours to Update My Item/Hierarchy? 

[devonparish]

Thank you Julie, 

I will withdraw the items.  Do you have an article on how to withdraw or delete them?

Devon

[Julie · Accepted solution]

We do have an article, thank you for asking! I've added the steps on How to Use the Dynamic Search Bar to search for articles in our Community and this should help you find articles you might need in the future.

I'm also attaching the one you would need: 101 Basic: Item Management - How to Delete or Withdraw Publication. Please let me know if this helps.