Error Message - Number of layers per pallet and number of units per layer

[nancyVigo]

Good afternoon team!

I have been encountering a recurring error message from a number of subscribers on several items.

I am enclosing a screen shot showing this message in regards to Gtin 10071072011307.

I have checked the items to make sure everything was filled out, and it is.

Thanks in advance for your help!

[JustinW · Accepted solution]

Hi @nancyVigo nice to speak with you again. I have checked the hierarchy for GTIN 10071072011307 and confirmed it is set up correctly in regard to TI HI attributes. This message is an automated message that will stay until the recipient sends another CIC response. Using UNFI as an example it was removed while it still shows on the others as a new CIC was sent by them. This message will not stop the flow of content to the recipient so all should be good with them.

[nancyVigo]

@JustinW, thanks so much for the prompt response and confirmation that the info was entered correctly.  Have a great afternoon! 🙂

[nancyVigo]

Good morning @JustinW !

Please, see attached screen shot showing the same error from Tuesday.  I was wondering how long it usually takes for these to clear up?

Thanks!

[Theo · Accepted solution]

Hello @nancyVigo, it's a pleasure talking with you.

The CIC message will be updated as soon as the trading partner sends a new one. The timing of the update depends on the promptness of their review and the issuance of a new response. Upon reviewing the screenshot you provided, I observed that one of the retailers is Kroger. For that reason, I have included an article below with instructions on how to submit an item in the Product Introduction portal without generating a new IMF, in case you may need it:

Kroger VIP - How to Corner - Submitting an item without Generating an IMF

Thank you!

[nancyVigo]

  @JustinW and @Theo, thank you kindly for all the information....It is truly appreciated!