Unable to log into 1WS Preprod - authorization error

[LeslieH]

All,

None of us are able to access our target market catalogs in 1WS pre-prod - we are experiencing an authorization error.  I checked User Admin & that still shows our access is valid.  Please can you share an ETA?   

I can log into IM, I just cannot navigate/open a target mkt catalog - both CA & US fail with same access authorization error.

thankyou !

[CommunityJedi22]

Thank you, @LeslieH .  We are looking into this.  Can you confirm that you experience this issue when you log into one GLN successfully but when you try going to another that you have UMA cascaded access to the error occurs?

[LeslieH]

Right, I log in successfully to our corporate GLN & then navigate by dropdown to specific Target Market GLN & I get this screen:

I cannot select any TM to navigate to. 

[CommunityJedi22]

Thank you, Leslie.  We are getting this to our technical leads immediately.

[LeslieH]

thanks very much !   Production IM is working fine - I can log into corporate GLN & then navigate successfully to any GLN. 

[CommunityJedi22]

Thanks, @LeslieH .  This has made it up to our development team who is investigating and will get back to us.

[LeslieH]

hi All, 

just to share, here is the User Admin for my account - I'm clear for 1WS Pre-prod GLN access - I log into the corporate GLN but cannot navigate to a TM catalog:

[CommunityJedi22]

Thank you, @LeslieH .  We are seeing this across other users who have cascaded access in UMA to child GLNs.  Our tech teams are working on this and as soon as we have any further updates I will let you know.

[CommunityJedi22]

Hello, @LeslieH .  Our team was able to correct the issue that was creating this behavior.  Can you confirm on your end and let me know if you have any other questions?

[LeslieH · Accepted solution]

Hi Team

this issue got resolved for us late Tuesday night, per a teammate checking access.  I also verified that I can login OK so this issue has been resolved.

thank you for your support - if you could please share Root Cause Analysis on this issue, it would be good to know.

thank you again

leslie