Sam's Club Attributes

[helena]

Good morning,

I was contacted by our account manager for Sam's who mentioned that there are missing attributes in IDM. Despite not receiving any error messages when I validate using the playlists, the attribute information isn't transferring from 1WS to IDM, even when it's flagged. Some of these attributes have been activated for over a year, so they should be transferred by now.

In an effort to correct the issue, I've turned on all the playlists and we still are missing attributes in IDM. When I contacted the help desk, they indicated that this was a known issue and advised me to have the account manager manually update the attributes in IDM. Why is it necessary to manually update the information when it is already in 1WS? This process is quite time-consuming. The account manager sends me the necessary information, I create the Fuse template and upload it to 1WS, only for it not to transfer over. Afterward, the account manager then needs to manually input these same attributes into IDM. Additionally, there seems to be an overlap in the way attributes are named, making it difficult to select the correct one. I've tried to locate the correct attribute using the pathways provided, but I'm not sure if I've been successful since some of the attributes aren't transferring over properly.

When will the information flow from 1WS and IDM be corrected? When will the playlist be updated for Sams? Also, is there a 1WS Sam's specialist who can review some of the attributes that seem to be an issue to make certain I am choosing the correct one for my product?

[Julie]

Hello @helena and thanks for reaching out!

I've created a ticket for your request and you will receive an email soon. Thank you!

[marisolburt]

@Julie I have the same exact issue as described above. Can you please help me as well?

[marisolburt]

Did you ever get this resolved? I experience the same exact issue with 1WS and IDM.

[BigBuford]

Hello, 

Welcome to the Community. When publishing to Sam's Club, we suggest populating the "Basic Item Setup", "Most Popular", "All Populated", for food items "Food and Beverage Products" playlist along with the proper "Sams" playlist on ALL levels of the hierarchy. Once the item validates successfully we then suggest updating the Effective Date and Start Availability Date to the most current date on ALL levels of the hierarchy and publishing the item to the recipient. For a currently published item that failed to transfer data to IDM we then suggest preforming a REPUBLISH. If after completing these steps the attributes still fail to transfer to Sam's IDM please create a ticket at technicalsupport@1worldsync.com so that we can then review the item and its XML to troubleshoot further. 

Thanks!

[helena]

Hi. No resolution. The issue still exists.

[RenaeB]

Hello @helena, 

I’m currently reviewing your publications to Sam’s Club and had a quick question—do you typically submit your items using only EA?

In most cases, Sam’s Club prefers a hierarchy structure such as EA → CA or EA → PL for distribution center purposes.

I recommend unpublishing your current items, building out the appropriate hierarchy, and then republishing them to Sam’s Club.

It’s also a good idea to reach out to your Sam’s Club Buyer or Product Developer to confirm their preferred publication structure.

Please don’t hesitate to reach out if you have any additional questions.

Thank you for being a valued part of the 1WorldSync Community!

[helena]

Hi. Thanks for your follow-up. While we do publish at the EA level, we also publish at the CA level. It does not matter which way the items are published, the same attributes still do not flow over to IDM. 

[Val_P]

Hello @helena, thanks for the follow-up and for continuing the use of the community.

I have created ticket CXTECH-83658 for you so that we may investigate this further and sent you an email through our ticketing system with more details so that we may troubleshoot this further. 

We are looking forward to your updates and to getting this resolved. Thank you for your time while we are looking further into this. 

[Val_P]

Hello @helena. Thank you for your time while taking care of your request. We are following-up through ticket CXTECH-83658 and awaiting your reply to assist you further with any specific items you may still be having issues for. You can reply directly through our ticketing system so that the request reaches the appropriate team.

Thank you and have a lovely day and week ahead!