Products not syncing/received by Item360 (Walmart)

[jstaub4]

Good Morning! I am noticing as of last week, the new item items that I have created and synced with Item Management (going to Walmart, marked with a CIC date) are not showing up correctly on Walmart's Item360. Is there a way to see if these items are being sent over correctly? Usually if this happens I can republish as new and it gets pushed through, but this is not working on these new items. 

Photos attached of how it usually works / how it looks now. Any help is so appreciated! 

[CommunityJedi22]

Hello, I apologize you encountered this issue.  I just posted this to help you and other users overcome this issue until it is resolved.

https://community.1worldsync.com/t5/Knowledge-Articles/Walmart-Item-360-Known-Issue/ta-p/7758

[jstaub4]

Thank you for this link! I was aware of that issue, and unfortunately adjusting the filters to a later date does not work for the issue I am experiencing. I can see the UPCs, but as shown in the photos they are not showing as fully synced. I can just see the UPC - not the item name or each/case/pallet configuration.

[CommunityJedi22]

Hello @jstaub4 can you provide me your email that is associated with Item 360?  The one used for your GLN is not in 360. In 360, you can reach out to the Walmart Supplier Support team to ensure your GLN is mapped to your Walmart Vendor ID as this is sometimes an issue for users.  

[jstaub4]

Yes, it is jyoung@lateforthesky.com! It should be mapped - I've synced items about every week for the past couple years. This is a very recent issue.