Messaging definition

[A_Flower]

Good morning,

I published several items last week with a couple of issues. I fixed the issues and they have gone through, according to the subscriber. However, my review now states, Please send a change by refresh message. Can someone please explain what this means?

Thank you!

A_Flower

[jcharles]

Hello,

 The Change by Refresh means for you to update the content to correct the error. You do not need to republish the item, your simple save will send over the new content and refresh their backend system with your changes.

[A_Flower]

The corrections were already made, and they were accepted by the subscriber. Below is her reply.

Hi Andrea,

              You might want to check with your data provider as there aren’t any failures on our end and no feedback was sent.  Thanks!

April

[jcharles]

Hello,

 I tried to follow up with you offline but was unable to reach you. I want to see the GTIN number and the trading partner involved in order to see how this item is flowing.

[A_Flower]

Apologies, my lunch is from 11:30 to 12:30 ET.

[jcharles]

Hello,

Would you be willing to provide a screenshot of the validation you get back?

[A_Flower]

Good morning,

I've attached a screen shot. 

[jcharles]

Morning,

CIC999:Additional Description - Additional Description English is required:CHANGE_BY_REFRESH_MESSAGE: Please send a Change by Refresh message.

If we look at the recent publication tp PFG, they are asking you to refresh the content you sent. The Additional Description is missing and they are asking for you to send it over. The updates you make and then save will go over as a correction or a modify will be the "refresh" of the content you already sent over.

[A_Flower]

I'm sending the attachment showing that field was already populated.

[jcharles]

Hello,

 We can continue to communicate through our existing help ticket, it would allow us to discuss specific GTIN.