Hello and welcome to the customer community. If you have items that are discontinued and not published, you can populate the Discontinued Date with a current date. This process would be different for published items as there are a couple of other steps.
Once the items are discontinued, if you want them removed from IM altogether, you can submit a request to us and we can remove them.
In order for us to complete your GTIN purge request successfully, please make sure the following is true for each GTIN you need purged:
1) Delete all publications of any hierarchies the GTINs are a part of. 1WorldSync is unable to process GTIN deletes for items that are actively published to trading partners. Please note, GTIN delete transactions can commence 25 hours from the time the publication deletes are sent.
2) Remove all images in Digital Asset Management for each GTIN. 1WorldSync is unable to process GTIN deletes for items with images in DAM.
3) Fully and accurately complete the GTIN Purge Template and send to technicalsupport@1worldsync.com. Each column must have the correct information for successful GTIN deletion:
- Target Market should be correct
- Information Provider should be the correct, full 13 digit number for the org asking for the purge
- Ensure the GTINs in the spreadsheet are valid 14 digit GTINs
Once you submit the form, the Service Desk will work to purge your GTIN(s) from the Item Management application and then send the request to the Global Registry. Please note, we are setting your ticket request to close at end of business today. When you are ready to submit your GTINs for deletion, please send your completed form to the 1WorldSync Service Desk at technicalsupport@1worldsync.com.
