Item management case and each

[Lindam-63]

I have a case of 12 eaches, and when I try  to link my case of 12 to my 1 each I get a message that my parent and child link quanties do not match.

For my case I have my next level as12 eaches 

For my each next quanity level I have 1

What am I doing wrong?

[CommunityJedi22]

Hello, can you provide me just your parent-level GTIN and let me take a look for you?  I have an idea of what the issue likely is for you but would like to confirm.

[Lindam-63]

10851034008350

[CommunityJedi22]

Good morning, I took a look for you.  When you linked your Case to your Each GTIN, you created the link with a qty of 1 Each in a Case.  I recommend you remove that link and create again with the number of Eaches in your Case.

[Lindam-63]

Thank you, that worked

[laurenherbst]

Hello! I am having this same issue. I can't seem to figure out why it won't get fixed. Are you able to please assist?

[CommunityJedi22]

Hello @laurenherbst and thank you for reaching out.  Can you provide me your parent level GTIN as an example and I can take a look for you?

[laurenherbst]

Hello! Thank you. It is 10011110089141

[CommunityJedi22]

Hello @laurenherbst and thanks for providing your example GTIN.  That always helps me dig further for you.  I took a look and see the errors you reported and see one more you should change as a best practice that I will discuss with you.  First, on your hierarchy page, you indicated the number of Eaches in your Case is 12 but on your Total Count of All Products you indicated 119.  These are the two numbers that must match.

Also, as I outlined in blue, you provided the TI/HI values for both a pallet GTIN and a non-pallet GTIN.  Since your item is a Case (not a pallet) you really should only populate the non-pallet GTIN values for TI/HI and remove the other two.  If you were indicating how many items are on an actual pallet GTIN, you would populate the second set there and remove the first.

[laurenherbst]

I got it to work!! thank you very much