Image resolution

[A_Flower]

Good morning,

My images are showing up in IM with 118x118 dpi file resolution description when they are 300x300 dpi.

The File Resolution Description box is greyed out, unlike the other attributes.

This is for item 00030800300086.

I've attached a screen shot of the properties for this specific item in question.

There are several items being flagged with this same issue, and all of our items are 300x300dpi.

Can you please help me get this resolved so these can flow through correctly to Kroger?

Thanks in advance!

A_Flower

[JustinW]

Hello. Thanks for reaching out to us in regards to the images DPI. This field is locked from when the image is loaded into Item Management. When I exported the images and reloaded them into Item Management they did come through as 300 DPI. Please let us know if you need any further assistance.

[A_Flower]

So this field doesn't automatically update when we add new images?

Are you telling me i'm going to have to reload every one of my images for Kroger?

When I add new images, I usually just click and drag from my file.

When you say export, does that mean the same as upload?

[A_Flower]

I just uploaded images for the Bunny Pops, and they are still showing 119x119dpi.

[A_Flower]

I uploaded some images today to a brand new entry and those are also showing up as 118 x 118 dpi when they are definitely 300 x 300 dpi. Can I please get help with this? 

[CommunityJedi22]

Yes, I will take a look at this for you as well.  Taking a look at the example GTIN you mentioned before, 00030800300086

[A_Flower]

Thank you so much. I have reached out to tech support also and they are escalating the ticket.

[CommunityJedi22]

Hello.  I have an update for you and admit I learned on this one too.  So, a good question from you.  DAM extracts data very similar to the link below and we do not really recommend using software like Paint.  If you use the link below and then drag your image in question and execute it for download, you will see the X and Y resolution show exactly what DAM is showing in IM.  My recommendation would be to correct the image and upload it again.  Once you do so, the metadata will update as well and if it meets requirements, you will not have a need to change the metadata in question any further.

A similar way to how the following apps extract metadata: https://www.metadata2go.com/

Please let me know how this goes for you.

[CommunityJedi22]

I just created this to help as well: 

https://community.1worldsync.com/t5/IM-Knowledge/How-to-Confirm-Metadata-for-DAM-Images/ta-p/2810

[A_Flower]

Thank you for your help, however, this isn't working. 

I have our photographer in here and she noticed when we use the link you provided above the resolution unit iis in cm and we do inches.

Could this be the issue?

We did load one of our images into the link and it came up 118 for both x & y.