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I had withdrawn my product and waited 25 hours

Lindam-63
New Contributor II

I saw where I had used the wrong UPC for my each product, so I withdrew my products and waited 25 hours to start working on this again. When I went into Item management to link the UPC that I should have used in the first place it will not let me link it to the case. 

The case UPC is 10851034008350 and the one I should have used is 00851034008353.

 

1 Reply

Val_P
Community Support

Hello @Lindam-63 and thank you for continuing the use of our customer community. Welcome back.

We can still see your Case currently published to 4 different GLNs, therefore Item Management does not allow you to unlink and relink it as intended. Please Withdraw the 4 current publications by going to the Publications - Manage Publications, then wait the 25 hours and then the system will allow you to unlink the wrong Each UPC and link the correct Each.

Here are the current active publications for Case 10851034008350:

Val_P_0-1752693299255.png

You can find more details about how to withdraw any publication here:

101 Basic: Item Management - How to Delete or Withdraw Publication

Please let us know if this helped or if there is anything else we may assist with for this request and we would be delighted to. Thank you and have a wonderful day!