Global Registry not returning registrations

[SyncPDI-Support]

Hi,  we noticed that we haven't received any .girr files since Friday March 24, 2023 for the GTINs that we've sent for Item Adds.

Can you/1WS support check the Global Registry to see if there's a processing issue? 

[CommunityJedi22]

Hello @SyncPDI-Support Can you confirm if you are seeing this in Production, Pre-prod or both?

[lvanhouten]

We are seeing the same situation in PROD. We added a record yesterday and it's still in Pending/In-Progress status.

This is impacting a publication that a customer is urgently asking for. 

Example GTIN: 10026700163903

[SyncPDI-Support]

Hi, not sure about pre-prod but I'm seeing it in production for sure.

[CommunityJedi22]

Thank you, I am looking into this for you and will get back to you.

[CommunityJedi22]

Hello, our technology teams are looking for any interruptions stemming from the recent release.  I will post as I have any other updates.

[CommunityJedi22]

Hello, team.  We did identify and issue and I just posted this: https://community.1worldsync.com/t5/Maintenance-Flash-Messages/Delays-for-Item-Registrations-in-Prod...

Be sure to subscribe to that board for updates when we post things like this so you can be notified there as well.

You can see real-time updates when we encounter application incidents.  I recommend you click HERE for our Maintenance Flash Messages category under Technology and Release Updates.  Next, on the far right you will see “Options” with the three-dot kabob menu, click there to see the option to subscribe.  You will receive email updates when we post in this area.