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Deleting a GTIN - Wrong GLN

desalvoc
New Contributor

Hi There - We have two breweries and they have separate GLNs.  I accidentally created (not published) the a GTIN to the wrong GLN.  Is there a way to remove this GTIN from the GLN?

desalvoc_0-1721414257435.pngdesalvoc_1-1721414276652.png

GTIN and GLN listed above

 

1 Reply

alien
Community Support

@desalvoc Welcome to the customer community and thanks for reaching out.

Only users with user admin rights like Brent Patterson or Christy Williams can ask us to delete GTINs.

Also, they have to make sure the item is not published to anyone, has any items linked to it or any images attached to it.

I would advise them to take a look at the documentation we have on the subject https://community.1worldsync.com/t5/IM-Knowledge/How-to-Delete-Purge-GTIN-from-Item-Management/ta-p/... as it covers every step of it and has the GTIN delete form one of the users admins has to fill in and email to technicalsupport@1worldsync.com.

If you have any further questions please let me know. Thank you and have a great day.