LDS-32009-update

[MegumiTateishi]

Dear support desk,

I found out that my error connected the issue. In 1worldsync database, Item showed up by the H: Item name, but FDA, GUDID showed up CE: Alternate Item Identification ID. I made typo in CE: Alternate Item Identification ID, and that was why LDS-32009 never showed up in GUDID.

However, it already passed the grace periods, and I uploaded the data today, it remained under "review" status in CIC Status.

I tried manually change the GUDID database, but it does not allow it..

I want to revise the CE: Alternate Item Identification ID

Can you advise me how to manage it?

What I did today is as below:

I revise the data, checked in the pre-prod.

I uploaded in production.

thanks in advance!

[Julie]

Hello @MegumiTateishi and thanks for reaching out!

Would you mind confirming the GTIN that you are having difficulties with? 

[MegumiTateishi]

Hi Julie,

Thank you for your reply.

Troubled GTINs are as below:

24580708063267 (CIC Status: synchronized) -14580708063260-04580708063263 / LDS-32009(package of 1600)pcs
14580708063253 (CIC Status: synchronized) -04580708063256 / LDS-32009(package of 100 pcs)

[MegumiTateishi]

sorry

CIC status is now review(both) 

[jcharles · Accepted solution]

@MegumiTateishi 

I wanted to ask if you used the instructions to UNLOCK the item first before trying to change the attribute. You have to actually unlock the GUDID in order to make changes, did you follow these instructions?

[MegumiTateishi]

Thank you for the advice!

Actually I received the same suggestion from GUDID Help desk, and yes, after unlocked, I re-processed the upload in production, and it worked.
Now, all the problem has solved!

Thank you for your advice!