10-01-2025 12:37 PM
We have been trying to get product images to flow through from Albertsons PI to ABS's Jewel-Osco site for a couple of weeks now. We've resolved all the validation errors and everything seems fine in PI, but the images still don't show up on jewelosco.com. Is there something more we should be doing, or is there a contact on the Albertsons side we should know about to help us? We have a BOGO promo starting in two weeks, and the sales team is getting anxious.
10-02-2025 10:06 AM
Hello @hmsnow_hormel, Thank you for reaching out to our customer community. Welcome.
To better assist you, could you please provide a specific GTIN? I reviewed several items under Albertsons, and they appear to have been completed and submitted.
I also noticed that your company has image shadowing enabled, and the required image fields are properly completed. You can find more information about Albertsons' image shadowing requirements here: Albertsons Image Shadowing Info
We suggest reaching out directly to the Albertsons merchandiser or buyer to help clarify any remaining issues. While we do have a source for contact details, please keep in mind that it's not from an official Albertsons page, so we recommend verifying the information before use: Safeway Supplier Contact Info
Hope it helped. If further questions arise, please let us know. Thank you.