Change who is receiving emails

[TaraPyure]

Hello, 

One of our employees who is not an account holder is getting email alerts from a particular store through 1WS. I'd like to add another person onto those alerts as well but I haven't been able to figure out where to do that. Could you please point me in the right direction?

[BigBuford]

Hello, 

Would you please clarify what emails the user is receiving? When submitting items in Product Introduction the "Contact" person along with the last person to touch/submit the item will receive notifications. However, if you are stating the user does not have a UMA user ID please specific emails the account holder receives to allow 1 World Sync to research where the emails are generating from. 

Thank you for your patience! 

[TaraPyure]

Thank you for your quick response. The emails are coming from: 1Worldsync Retail Ecommerce Analytics <no-reply-retailecommerceanalytics@1worldsync.com> and are titled "Action Alerts for Kroger Week 202452" (for example). We'd like to get an additional associate on those emails. Is that possible?

[BigBuford]

Hello, 

Yes, we can assist you with adding an additional associate to receive these emails. In order to do so please contact our Retail Ecommerce Analytics team directly at reasupport@1worldsync.atlassian.net to add the new associate. 

Thanks!